HOLIDAY JUG PRIVACY NOTICE
1. Introduction
Welcome to the Holiday Jug Privacy Notice.
Holiday Jug respects your privacy and is committed to safeguarding your personal data. This Privacy Notice explains how we collect, use, disclose, transfer, retain and protect your personal information when you visit our website or otherwise provide personal data to us, including through telephone calls, emails, online forms, account registration, booking enquiries, competitions, surveys or any other interaction with us.
This Privacy Notice also explains the privacy rights available to you and how those rights are protected under applicable law.
Please read this Privacy Notice alongside any other privacy notice or fair-processing notice that we may provide when collecting or processing your personal data. This Privacy Notice supplements those notices and does not replace or override them.
Our website is not intended for children. We will only collect personal information relating to children where it is necessary for a travel booking, such as when children are included within your travelling party.
2. Important Information and Who We Are
Controller
Holiday Jug is the controller responsible for your personal data. Throughout this Privacy Notice, references to “Holiday Jug”, “we”, “us” or “our” refer to Holiday Jug.
Contact Details & Data Protection Manager
If you have any questions about this Privacy Notice or would like to exercise any of your legal rights, please contact the Holiday Jug Data Protection Manager using the contact details provided by Holiday Jug.
You also have the right to submit a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters (www.ico.org.uk). We would, however, appreciate the opportunity to address your concerns first.
Changes to This Privacy Notice
This Privacy Notice may be updated from time to time. It is important that the personal information we hold about you remains accurate and current. Please inform us if any of your personal details change during your relationship with us.
Third-Party Links
Our website may contain links to third-party websites, plug-ins or applications. Selecting these links may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their privacy notices or practices.
3. The Data We Collect About You
Personal data means information relating to an individual from which that individual can be identified. We may collect, use, store and transfer different categories of personal data about you:
Identity Data
First name, surname, maiden name, username, title, date of birth, gender.
Contact Data
Billing address, delivery address, email address, telephone numbers.
Financial & Transaction Data
Bank account details, payment card info, details of travel arrangements purchased.
Booking & Travel Data
Passenger details, travel dates, passport/ID details required by travel Suppliers.
Special Categories of Personal Data
Where necessary to arrange or provide travel services, we may collect certain special categories of personal data (e.g. dietary requirements, health/mobility needs, or medical conditions). We will only collect and process special-category data where we have an appropriate lawful basis or your explicit consent.
4. How Your Personal Data Is Collected
- •Direct Interactions: When you make or enquire about a booking, create an account, subscribe to newsletters, or contact support.
- •Automated Technologies: Cookies, server logs, pixels, and tracking technologies as you browse our website.
- •Third Parties: Analytics providers, advertising networks, payment providers, and travel Suppliers.
5. How We Use Your Personal Data
We will only process and use your personal data where permitted by law (e.g. to perform a contract, fulfill bookings, comply with legal obligations, or serve legitimate interests).
Advertising Attribution & Marketing Opt-Out
You can ask us to stop sending marketing communications at any time by selecting the unsubscribe link in emails or contacting us.
6–8. Disclosures, International Transfers & Data Security
We may disclose your data to travel Suppliers, payment processors, IT hosts, and regulatory bodies where required. Whenever personal data is transferred outside the UK, appropriate safeguards (such as UK International Data Transfer Agreements) are implemented.
9. Data Retention
We retain booking information for six years from your return date of travel for adults (or six years after reaching age 18 for children) for tax, accounting, legal and regulatory requirements.
10. Your Legal Rights
You have rights under data protection laws to request access, correction, erasure, restriction, transfer, or to object to processing or withdraw consent.
11. Glossary
Definitions of legal bases (Consent, Explicit Consent, Legitimate Interests, Performance of Contract, Legal/Regulatory Obligation) and external Third Parties.
